Refund policy

Returns & Refund Policy

At Mykonos, we take immense pride in the craftsmanship of our hand-painted blue pottery. We want you to love your pieces as much as we loved making them. Our policies are designed to be fair and transparent, in accordance with Australian Consumer Law.

1. 30-Day Change of Mind

We offer a 30-day return window for change-of-mind purchases. To be eligible, your item must be:

  • In the same condition that you received it (unused and shelf-ready).

  • In its original packaging (essential for the safety of ceramics).

  • Accompanied by the receipt or proof of purchase.

Note: For change-of-mind returns, the customer is responsible for return shipping costs. Given the fragile nature of our products, we strongly recommend using a tracked and insured service.

2. Damages and Issues (The "Safe Arrival" Promise)

Ceramics are delicate. Please inspect your order immediately upon reception.

  • If an item arrives damaged, defective, or if you receive the wrong item, contact us at mykonosbluepottery@outlook.com within 48 hours.

  • Please include clear photos of the damaged item and the outer packaging.

  • We will evaluate the issue immediately and provide a replacement or a full refund at no cost to you.

3. Non-Returnable Items

Certain items cannot be returned:

  • Custom Orders: Personalized pieces or special commissions.

  • Sale Items: Items purchased during clearance or "final sale" events.

  • Gift Cards: Non-refundable and cannot be exchanged for cash.

4. How to Start a Return

  • Contact us at mykonosbluepottery@outlook.com to request a Return Authorization.

  • Once accepted, we will provide the return address: 25 Burnside Terrace, Canning Vale, 6155, WA.

  • We will provide instructions on how to pack the item safely. Items sent back without prior authorization will not be accepted.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

  • Approved Refunds: Processed automatically to your original payment method within 10 business days.

  • Delayed Refunds: If more than 15 business days have passed since approval and you haven't received your funds, please contact us at mykonosbluepottery@outlook.com.

6. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.